Physical 3D Printed Products Ordered from this website: Elligible for Refund/Exchange under certain conditions.

3D Printable Digital Files: Downloadable files. Purchase is FINAL. Not elligible for refund.

See 3D Print License Information:
https://cannagartools.com/pages/3d-printable-file-licenses

I want to make sure you love my tools, and quality is guaranteed for 1 year after your purchase. If there is a print error or quality issue that is impacting your desired results, I'll replace your tools. For any quality issues, be sure to provide a detailed description with clear photos of the products on a flat, well-lit surface and include this in your email to me at orders@cannagartools.com. This quick and simple step will help me provide a speedy resolution.

Because products are made to order using FDM 3D Printing, I do not accept general returns once the order is in production, or buyers remorse-related returns.  

There are also a certain tolerated amount of production errors permitted as long as they do not effect the use, product output, or durability of the tool. Minor exterior flaws, bolt holes with support material debris still attached, are sometimes passed and shipped and do not impact usability of the tool.  This is within our range of tolerable production errors.

Cancellations

Product Orders Cancellation Policy

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can change or modify your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation, but no longer eligible for refund. After you’ve received your order, you have 30 days to make a return/exchange request.

Damaged in Shipping/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email me with these details at orders@cannagartools.com.

Refund/Warranty  Policies

Did you Order Your Tools from THIS website?

If you did not order your product from this website (www.cannagartools.com), you are not elligible for a refund.

Cannagar Tools 1 Year Limited Warranty only applies to orders made and shipped by this website  (www.cannagartools.com). We cannot and will not support warranty for products not made and shipped by the operator of this website, Cannagar Tools based in Raymond WA. 

3D printing is a new frontier, and Cannagar Tools is ok with others printing our molds on their own 3D Printers and making those items  available to others.  If you didn't purchase your tools from this website (www.cannagartools.com), any  warranty is between you and the source of your purchase.  

Product Orders Cancellation Policy

Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue. 

Credit Card Processing of Refunds: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Accepted Payment Methods

We accept payments via credit/debit cards, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

International Orders

Will I have to pay any additional taxes on my order if I’m located outside of the US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.

REGARDING THE PRODUCT AND ITS USE

1) I selected express shipping when I placed my order _X_ days ago, why have I not received a tracking number yet?

That is because express shipping means express shipping. It doesn’t mean instant manufacturing, post production, or handling/packaging. All PRO SERIES tools are Made to Order, fulfillment times vary.

If you would like an update on shipping status, feel free to reach out though the Customer Support Portal by clicking the message bubble in the corner of the screen.

2) What gauge sizes do I need to make 3, 5, 7 x, x, x gram cannagars?

The answer depends highly on several factors – your method, density of the material, moisture content, and the ambient humidity in the rolling environment will all contribute to weight and length variations. The strength of the person packing can impact the final length of the cannagar.   Something to consider – do you want shorter and fatter, or longer and slimmer? For Example a 24 gauge mold should make a 3-4 gram cannagar core @ 4 Inches length.   If you changed to 28 gauge, you would have a 2.5-3 inch cannagar, but it would still be the same weight.   You can use the same weight with different gauge sizes.  It is all about what you want your end product to be. As always, happy to help via email/phone to answer specific questions more in more detail.

3) Do you ship to my country?

Answer: Most Likely. If you do not see your country in the shopping cart, then our payment processor does not support shipping to your country. Shipping cost is determined by size/weight, and your location.

4) When I open the press, the flower cores are stuck to one side. How do I remove them?

Answer: Two ways to dislodge sticky cores. Place fingers from both hands along one side of the core and roll it out of the mold with a rolling motion. You may be surprised how easy this is.

Alternative method: After opening the press, take the side with the cores stuck to it and from a height of about 6 inches above a table, drop the press. Keep dropping until all are dislodged. No force is needed, only gravity. DO NOT pull up on the ends of the skewers. Pulling up on the skewers will cause bending, and may cause damage the flower cores. Follow the instructions above, and your cores will remain solid and in tact.

Alternative method #2: Turn the press around, with the cores facing away from you and slap the back of it with your open hand, the cores will dislodge.

5) The Getting Started Guide says to use a finishing mold – where is the finishing mold?

Answer: If you purchased a Pro Series Stack, or 1X Personal Cannagar Mold – in only one gauge size – you don’t have a finishing mold. Cannagar Tools were conceptualized as a two-gauge process. The 1X1 Personal Cannagar Press is a great way to learn about it. One cannagar press, two molds inside! Why? The smaller gauge is used to make the cannagar flower core. The second larger gauge is used to finish the cannagar after wrapping it. The larger mold tightens the wrapped cannagar while curing, keeping it’s shape form-factor perfect.

Note: You are NOT limited to Cannagar Tools recommended 2-Gauge process. Lots of customers are using Cannagar Tools for core packing only, and they have their own processes for wrapping and curing. However, if you wish for your cannagar to have a very tight form-factor perfect shape, two gauges are highly recommended. You may find it very easy to incorporate finishing molds into your curing process, and be extremely happy with the results. For Pro Series tools, this means needing a pair of cannagar presses for each production size.

6) I have a complex order, and I don’t see a way to order it from the website

Answer: Contact Cannagar Tools through the Support Portal. All inquiries will be answered as quickly as possible, usually within 48 hours. We have a Custom Shop, and there is no limit to what can be made.

7) When I receive a package from Cannagar Tools, the return address is not from Cannagar Tools. Why?

Answer: The return address you will see on your package is the 3D design and manufacturing company that owns Cannagar Tools, Cascadia 3D.

8) How do I clean my tools?

Answer: Use Isopropyl alcohol and wipe down with a cloth. For extra sticky buds, it is recommended to due a Triple Wipe. 1x to loosen the trichomes, 2x to really scrub and remove, 3X to wipe the last remaining traces of stickiness from the molds. Cannagar Tools and plastic accessories are made of semi-fill polylactide in an FDM 3D printing process and will allow liquid to pass through, so make sure you allow enough time for your tools to completely dry before next use.